Maintenance Requests

Tenant Maintenance Requests

We are diligent in expediting our tenant’s requests in an effort to keep the home you live in operational and comfortable for you and your family. Although we love talking to all of our tenants, we are not always available to talk on the phone. As a solution to this, we offer each tenant the ability to submit maintenance requests through a tenant portal or through our maintenance line. If you have not setup your tenant portal please call us at (904) 389-7311.

Portal Maintenance Requests

If you have set up your tenant portal please follow the steps below to submit a maintenance request:

  1. Login to your tenant portal.
  2. Put in your email address and password in the designated fields.
  3. Once logged in please select the maintenance request link.
  4. Fill out the proper fields and click the submit button.
  5. When a request is received by our staff, we will contact you within 24-36 hours.
  6. A work order will be created and sent to a preferred vendor to work on the issue.

Telephone Maintenance Requests

If you prefer to call our maintenance line or have not setup your tenant portal, please call the number listed below and follow the detailed instructions.

Our 24/7 maintenance line – (904) 203-1906.